DELIVERY INFORMATION AND REFUND POLICY
Delivery Information
WE DO SHIP TO OTHER STATES. ALL ORDERS SENT OUT ARE 100% INSURED THUS INCASE OF ANY MISSING, STOLEN OR DAMAGED PACK WE DO COVER THE LOSS AND EITHER GET YOUR COMPLETE FUNDS REFUNDED OR RESHIP A NEW PACKAGE DOWN TO THE PROVIDED DELIVERY ADDRESS
Delivery service will be categorized based on precise locations and delivery entails addresses within the US border. Shipping expenses varies as per preferred method on the website listing; priority, overnight shipments. these options comes with separate expenses as price tags on both varies.
Delivery within The BROOKLYN area stands to be 15 minutes immediately after payment and address confirmation has been made. Receiver upon completion of payment via live chat, company email or cell number will provide an accurate time in which delivery will be convenient to be done within same day of placing order. All orders in the Brooklyn area will be valid until 24 hours if not yet completed will be cancelled.
Delivery within the BRONX Area is done either by drop off or post via mail depending on receivers description. This is done to ensure maximum guarantee and safety of both delivery agent and receiver as both parties must come to an agreement upon delivery. All deliveries takes 45 minutes maximum to be completed and marked delivered. The BRONX orders will be processed at once upon receiving order an appropriate time and location is being provided by the receiver of which delivery has to be made.
Deliveries within QUEENS, HARLEM and all NEW YORK entirely deliveries are processed same day and delivered based on receiver’s description. Location and time of delivery is being communicated by the receiver to us via the main communication facilities ( live chat, email address, cell number).
PLEASE ALWAYS MAKE SURE TO MESSAGE US IMMEDIATELY YOU PLACE AN ORDER TO CONFIRM PROCESSING OF YOUR ORDER FOR DELIVERIES. ALL ORDERS WITHIN BROOKLYN WHICH ONLY NEED DELIVERY NOT SHIPPING, THE TOTAL SUM OF THE ORDERS WILL BE CALCULATED EXCLUDING THE SHIPPING FEE ADDED TO THE ORDER AT THE CHECKOUT PAGE DURING THE ORDERING PROCESS WHICH IS $25
Orders out of New York are processed same day but delivery depends on the location as those areas around us can be delivered same day if processed early if not delivery will commence next day excluding Sundays. Delivery will be prioritized based on receiver’s descriptions as post via mail or shipped using priority or overnight shipping.
NOTE
ALL ORDERS SENT OUT ARE 100% INSURED THUS IN Case OF ANY MISSING, STOLEN OR DAMAGED PACK WE DO COVER THE LOSS AND EITHER GET YOUR COMPLETE FUNDS REFUNDED OR RESHIP A NEW PACKAGE DOWN TO THE PROVIDED ADDRESS.
refund policy
1. Returns
We want you to be completely satisfied with your purchase from Flavor Mafia Brand. If for any reason you are not happy with your order, you may return the item(s) within 2 days of receiving your order.
2. Eligibility
To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging. The item must also have the receipt or proof of purchase.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
4. Exchanges
If you need to exchange an item for a different size or color, please contact us to arrange the exchange. You will be responsible for the shipping costs of returning the item and receiving the new item.
5. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with details and photos of the issue. We will work with you to resolve the problem and provide a replacement or refund if necessary.
7. Contact Us
If you have any questions about our Return Policy or need assistance with a return, please contact us at info@flavormafiafanta.com